Lightfield CEO reportedly scrapped an AI presentation tool with 2 million monthly users to build a CRM

a16z says Lightfield CEO Keith Peiris shut down its predecessor, an AI presentation tool with 2 million monthly users, even as it grew faster than the team could buy inference capacity to support it. Nobody on the team liked the product. In a16z's account of the conversation, Lightfield's CRM bet centers on reconciling customer data across systems into one coherent record that agents can work from. The discussion also covers trading office space for the first 10 customers, modeling the CRM on the Facebook timeline, and three attempts at pricing before one worked.