a16z describes Keith Peiris's bet on customer relationship management: reconciling scattered, conflicting customer records into what Lightfield calls a “business world model” for agents.
a16z says Lightfield CEO Keith Peiris shut down its predecessor, an AI presentation tool with 2 million monthly users, even as it grew faster than the team could buy inference capacity to support it. Nobody on the team liked the product. In a16z's account of the conversation, Lightfield's CRM bet centers on reconciling customer data across systems into one coherent record that agents can work from. The discussion also covers trading office space for the first 10 customers, modeling the CRM on the Facebook timeline, and three attempts at pricing before one worked.
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a16z describes Keith Peiris's bet on customer relationship management: reconciling scattered, conflicting customer records into what Lightfield calls a “business world model” for agents.
a16z says Lightfield CEO Keith Peiris shut down its predecessor, an AI presentation tool with 2 million monthly users, even as it grew faster than the team could buy inference capacity to support it. Nobody on the team liked the product. In a16z's account of the conversation, Lightfield's CRM bet centers on reconciling customer data across systems into one coherent record that agents can work from. The discussion also covers trading office space for the first 10 customers, modeling the CRM on the Facebook timeline, and three attempts at pricing before one worked.
a16z@a16zLightfield co-founder and CEO Keith Peiris on killing a product with two million monthly users and rebuilding the CRM from scratch: Lightfield's predecessor was an AI presentation tool growing faster than the team could buy inference to support it. Keith shut it down anyway.…
a16z@a16zLightfield co-founder and CEO Keith Peiris on how they got 10 startups to use a product they didn't ask for: "First, we built a go-to-market assistant. We got people to like it, and then we couldn't get anyone to pay for it... We had all of these AEs using it every day, but we…
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a16z@a16zLightfield co-founder and CEO Keith Peiris on killing a product with two million monthly users and rebuilding the CRM from scratch: Lightfield's predecessor was an AI presentation tool growing faster than the team could buy inference to support it. Keith shut it down anyway.…
a16z@a16zLightfield co-founder and CEO Keith Peiris on how they got 10 startups to use a product they didn't ask for: "First, we built a go-to-market assistant. We got people to like it, and then we couldn't get anyone to pay for it... We had all of these AEs using it every day, but we…
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