TechnologyOfcom warns UK telecoms not to let AI chatbots block access to human staff
Neowin reports that Ofcom has warned carriers that cost-cutting chatbots must not prevent customers from reaching human staff.
TLDR
Neowin reports that Ofcom has warned UK telecoms against letting cost-cutting chatbots block customers from reaching human staff. The outlet also says 53% of Brits use AI generally.
Ofcom warns UK telecoms not to let AI chatbots block access to human staff
Neowin reports that Ofcom has warned carriers that cost-cutting chatbots must not prevent customers from reaching human staff.
TLDR
Neowin reports that Ofcom has warned UK telecoms against letting cost-cutting chatbots block customers from reaching human staff. The outlet also says 53% of Brits use AI generally.