TechnologyBenefits model estimates about 62.5 staff hours a month for manual exceptions
PYMNTS says its Intelligence report, produced in collaboration with @SoFiTechSol, models a 5,000-account program where 5% of accounts need manual attention each month.
TLDR
PYMNTS says eligibility disputes, reimbursement requests and reconciliation exceptions add up to about 62.5 staff hours a month in a modeled benefits program. Its Intelligence report, produced with @SoFiTechSol, uses a 5,000-account scenario in which 5% of accounts need manual attention each month.
Benefits model estimates about 62.5 staff hours a month for manual exceptions
PYMNTS says its Intelligence report, produced in collaboration with @SoFiTechSol, models a 5,000-account program where 5% of accounts need manual attention each month.
TLDR
PYMNTS says eligibility disputes, reimbursement requests and reconciliation exceptions add up to about 62.5 staff hours a month in a modeled benefits program. Its Intelligence report, produced with @SoFiTechSol, uses a 5,000-account scenario in which 5% of accounts need manual attention each month.