Rime introduces Prism, a speech-to-speech model for customer calls

Rime introduced Prism for customer-service calls, claiming a 300-millisecond response time. Its product page says the model works from callers’ audio, then generates text that applications can check against policies before it speaks. Rime says businesses can fine-tune Prism on their own calls and deploy it on-premises, in a virtual private cloud or in the cloud.