TechnologyThe push to price AI agents by outcomes, not seats
The Next Web reports that Zendesk's CEO calls per-seat pricing "dead," while Sierra charges only when its AI agents fix a problem.
TLDR
The Next Web reports that Zendesk and Sierra told HumanX software must be paid for per outcome, with Sierra charging only when its AI agents fix a problem. On September 23, 2026, the outlet said Zendesk expected agents to handle 80% of interactions within three years. It also relayed the Zendesk CEO's claim that offensive AI-agent hacking was ahead of defensive capability.
The push to price AI agents by outcomes, not seats
The Next Web reports that Zendesk's CEO calls per-seat pricing "dead," while Sierra charges only when its AI agents fix a problem.
TLDR
The Next Web reports that Zendesk and Sierra told HumanX software must be paid for per outcome, with Sierra charging only when its AI agents fix a problem. On September 23, 2026, the outlet said Zendesk expected agents to handle 80% of interactions within three years. It also relayed the Zendesk CEO's claim that offensive AI-agent hacking was ahead of defensive capability.
