The airline cites privacy risks and unintended purchases as reasons to keep AI assistants out.
United Airlines says it will block personal AI assistants from accessing its systems to book tickets, The Wall Street Journal reports. The carrier cites concerns that bots could expose sensitive customer information or make unintended purchases. The digital travel agent has hit a gatekeeper.
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@TechmemeUnited Airlines says it will prevent personal AI assistants from booking tickets, citing data privacy risks and possible FAA and DOT rule violations (@alyrose / Wall Street Journal) (Visit Techmeme dot com for the link and full context!)@TechmemeUnited Airlines says it will prevent personal AI assistants from booking tickets, citing data privacy risks and possible FAA and DOT rule violations (@alyrose / Wall Street Journal) (Visit Techmeme dot com for the link and full context!)@TechmemeUnited Airlines says it will prevent personal AI assistants from booking tickets, citing data privacy risks and possible FAA and DOT rule violations (@alyrose / Wall Street Journal) (Visit Techmeme dot com for the link and full context!)@TechmemeUnited Airlines says it will prevent personal AI assistants from booking tickets, citing data privacy risks and possible FAA and DOT rule violations (@alyrose / Wall Street Journal) (Visit Techmeme dot com for the link and full context!)—
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