Companies Find AI Automation Fails to Improve Customer Satisfaction

Tech Times posted that AI-first customer service sounds efficient yet some companies learn more automation does not always produce happier customers. The post links to an article titled Customer Support Outsourcing in 2026: What to Look for in a BPO Partner When AI is Part of the Deal. The article author draws on nine years at SupportYourApp, now shifting to Intelligent Support-as-a-Service, and states real efficiency gains require careful partner selection rather than full automation.