PYMNTS says card issuers are choosing their next upgrade before the last is finished

PYMNTS describes its Issuer Investment Playbook with Visa DPS as a look at how customer segments shape technology plans, alongside AI, digital wallets and card controls.

1 Source, 63d ago, first seen 63d ago

TLDR

PYMNTS says shifting fraud and cardholders’ expectations for instant service are harder to address with old systems. It says customers served predict issuers’ technology roadmaps better than portfolio history. The Issuer Investment Playbook, from PYMNTS Intelligence and Visa DPS, explores differences between affluent-focused and mainstream issuers, AI priorities, and where instant digital wallet delivery ranks against basic card controls.

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1 Source, first seen 63d ago

PYMNTS says card issuers are choosing their next upgrade before the last is finished

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