TechnologyGen Z's digital wallet expectations at checkout
PYMNTS reports that 28% of Gen Z shoppers abandoned or would have abandoned a cart because their wallet wasn't accepted, compared with 3.9% for baby boomers and seniors.
TLDR
In findings shared September 23, 2026, PYMNTS says 47% of Gen Z shoppers had used a digital wallet online in the past month. The PYMNTS Intelligence report, produced in collaboration with PayPal Open, found that 28% abandoned or would have abandoned a cart because their wallet wasn't accepted. That figure was 3.9% for baby boomers and seniors. Among Gen Z wallet users, 48% would have switched merchants or walked away without their wallet being accepted.
Gen Z's digital wallet expectations at checkout
PYMNTS reports that 28% of Gen Z shoppers abandoned or would have abandoned a cart because their wallet wasn't accepted, compared with 3.9% for baby boomers and seniors.
TLDR
In findings shared September 23, 2026, PYMNTS says 47% of Gen Z shoppers had used a digital wallet online in the past month. The PYMNTS Intelligence report, produced in collaboration with PayPal Open, found that 28% abandoned or would have abandoned a cart because their wallet wasn't accepted. That figure was 3.9% for baby boomers and seniors. Among Gen Z wallet users, 48% would have switched merchants or walked away without their wallet being accepted.