PYMNTS describes seven handoffs in most environments: verifying an address, issuing physical and virtual cards, handling the PIN, updating tokens, shipping the card and notifying the customer.
PYMNTS argues that an AI agent cannot manage a process it has to hand off, pointing to the seven handoffs involved in replacing a lost debit card in most environments. Citing PYMNTS Intelligence data with Thales, the publisher’s Tracker examines turning replacement into a single lifecycle event.
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PYMNTS describes seven handoffs in most environments: verifying an address, issuing physical and virtual cards, handling the PIN, updating tokens, shipping the card and notifying the customer.
PYMNTS argues that an AI agent cannot manage a process it has to hand off, pointing to the seven handoffs involved in replacing a lost debit card in most environments. Citing PYMNTS Intelligence data with Thales, the publisher’s Tracker examines turning replacement into a single lifecycle event.
PYMNTS@pymntsLose your debit card and a bank has to verify your address, issue a physical card, spin up a virtual one, handle the PIN, update tokens, ship it and tell you what's happening. In most environments that's seven handoffs. An AI agent can't manage a process it has to hand off. New…
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PYMNTS@pymntsLose your debit card and a bank has to verify your address, issue a physical card, spin up a virtual one, handle the PIN, update tokens, ship it and tell you what's happening. In most environments that's seven handoffs. An AI agent can't manage a process it has to hand off. New…