a16z says Lightfield CEO Keith Peiris shut down the company's predecessor, an AI presentation tool with two million monthly users, to pursue customer relationship management software. In the conversation, Peiris says rigid departmental boundaries at Tome slowed the team and made it impossible to pivot. At Lightfield, he says, all 40 employees share responsibility for product and customer success, while engineers, designers and customer success managers all run projects. He describes an environment where “basically everyone is a generalist.”