TechnologyCrocs reportedly replaces its chatbot with Rivet for sales and service
PYMNTS reports that the previous Crocs chatbot passed 80% of conversations to a human. Its replacement combines shopping help and customer service in one AI agent.
TLDR
Crocs has replaced its chatbot with Rivet, a single AI agent handling product search, sizing, order tracking, returns and checkout, according to PYMNTS. The publisher says the old chatbot handed 80% of conversations over to a human.
Crocs reportedly replaces its chatbot with Rivet for sales and service
PYMNTS reports that the previous Crocs chatbot passed 80% of conversations to a human. Its replacement combines shopping help and customer service in one AI agent.
TLDR
Crocs has replaced its chatbot with Rivet, a single AI agent handling product search, sizing, order tracking, returns and checkout, according to PYMNTS. The publisher says the old chatbot handed 80% of conversations over to a human.