AI agents to automatically improve business-critical KPIs.
Giga just launched Scout, moves AI support from scripted replies toward measured business outcomes.
Once you define the business KPI, AI agents create the agents, learn from real conversations, test each update, and keep improving toward that single goal.
You set the goal. Scout gets you there.
most agent tools hand you the KPIs everyone already tracks.
scout works backward from the one that actually moves your business.
→ how it works
you give it a goal in plain english.
it builds the agents, tests every change, and keeps what works.
→ the loop
scout learns from real conversations, especially the ones where a human rep had to step in.
it ships small wording and policy fixes itself.
anything touching real money or your systems, it routes to your team with the evidence, then resumes once unblocked.
→ a real example
a fintech sets "funded deposits" as the KPI.
a customer signs up but never funds.
scout's agent reaches out and gets them to deposit.
revenue you'd have missed, recovered on autopilot.
also
if one of its own integrations breaks, scout catches it and fixes it.
you see everything in the command center, and nothing rolls out until you approve.




