Emergency aid payout delays and uncertainty over when funds arrive
PYMNTS says research with Visa Direct found that slow timelines, limited payout choice and uncertainty about when funds arrive can put pressure on constituents and the agencies fielding their calls.
TLDR
PYMNTS announced a discussion for September 30, 2026, at noon ET about its research with Visa Direct on payout experiences. PYMNTS says the findings highlight how delays, limited payout choice and uncertainty about arrival can strain constituents and agencies. Visa’s Rick Malcolm, Moov’s Wade Arnold and Marshall Henry of the U.S. Treasury Bureau of the Fiscal Service are scheduled to examine those findings and discuss matching payout speed to real-time expectations.
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