The Lede
Many customers have had a less than ideal experience renting a car these days, running into problems like exorbitantly high prices, dubious add-on fees and poorly-maintained car interiors.
Key Details
- A shortage in cars and a growing demand for travel have caused rental companies like Hertz and Zipcar to jack up their rental prices.
- Customers are complaining that, in addition to skyrocketing prices, companies are also tacking on seemingly arbitrary fees, such as surcharges to talk to a human representative rather than an automated customer service system.
- People who have rented cars from Zipcar have also complained about the poor conditions of the cars they rented.