Some GTA 6 buyers say their boxed preorders arrived without usable download codes ahead of the November 19 launch, according to Polygon. “Code in a box” is a pretty short checklist to be having trouble with. Source
Polygon says boxed copies contain a download code rather than a disc, with the code printed on the back of the cover and intended to be visible through the translucent case. In the complaints it details, buyers instead encountered a grey strip resembling a scratch-off panel that they couldn't scratch away to reveal a code. The outlet reports complaints involving both Xbox and PlayStation copies. Source
Retailers began distributing boxed preorders on November 12 so customers could preload before launch, Polygon reports. Without a usable code, those buyers can't claim or preload the game through their purchase. Source
Getting help has produced mixed results
In the player accounts collected by Polygon, some buyers were refused refunds at Best Buy, while others obtained replacements. Weebkingsama wrote in a post quoted by Polygon: “It happened to me too but I just got it replaced by my local best buy”. The outlet also reports that Amazon refunded buyers. These are individual reported outcomes, not guarantees of what either retailer will offer another customer. Source
In Polygon's account, GameStop reportedly directed buyers to Rockstar, while Reddit users Scottish Pancakes and InPartis alleged that Rockstar support closed their tickets without a solution. Source
Polygon says the issue doesn't appear widespread, but its report gives no incident count, official explanation of the cause or verified fix for the code problem. Buyers still unable to redeem could miss launch if the problem isn't resolved in time. Preordering is supposed to secure access to a game, not an opening conversation with customer support. Source
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