Sony Japan Introduces Customer Harassment Policy After Backlash

Sony Japan introduced a new customer harassment policy after backlash against its plan to stop producing physical game discs from January 2028 onward. IGN posted the update on X along with a photo of a disc sliding into a console. The outlet's linked report states that the policy was implemented in response to the criticism of the manufacturing change. Posts in the visible conversation link the new measures directly to the outcry over the disc decision. The announcement frames the policy as addressing customer interactions tied to the production shift.