Efteling introducing new measures to improve accessibility

Efteling in the Netherlands is introducing new measures to enhance accessibility for its guests, starting with subtitles on narrated stories. This article explores the broader trend of declining visitor engagement at museums, expos, and cultural attractions, and how Expo 2025 Osaka's Circulars, inspired by Japanese kawaii culture, transformed mediation into a personal, continuous, and adaptive dialogue with visitors. The Circulars, built on familiar technology, facilitated over three million interactions, significantly increasing visitor dwell time and engagement. Additionally, the article introduces ZANE, a nonprofit organization dedicated to fostering inclusion and belonging for neurodiverse professionals in the zoo and aquarium sector, highlighting the benefits of neurodiversity in enhancing problem-solving and conservation efforts.