Reaction
The case for AI replacing tier-one tech support jobs within a few years
A user argues support questions are already documented and blames nearly all bad AI support experiences on poor implementation.
TLDR
A user argues AI is well suited to tech support because customers’ questions have already been asked and documented. They attribute nearly all bad AI support experiences to poor implementation and predict tier-one tech support jobs will disappear in a few years.
Combined views
21.2K
1 Source, first seen ago