Can voice AI understand tone, hesitation and emotion?

An interviewer says he spoke with Hume AI CEO Andrew Ettinger and CPO Olya Ossipova about what today’s voice models get wrong, including whether they can understand tone, hesitation and emotion. They also discussed where human evaluation remains indispensable, Hume’s bet on becoming a data and evaluation layer for voice AI, and what could happen as voice models become commoditized.