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ElevenLabs' ElevenAgents reportedly resolves over 22,000 support tickets a month
ElevenLabs says using ElevenAgents for its customer support cut response times from hours to 60 seconds.
TLDR
ElevenLabs says it runs its own customer support on ElevenAgents, which has resolved over 22,000 tickets a month and cut response times from hours to 60 seconds. The company says it turned existing procedures for refunds, billing changes and voice clone questions into steps for the agent. It says the agent can check customer details, read screenshots and PDFs, reply in a customer's language and hand cases to staff when needed.
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