Grok Voice reportedly resolves about 70% of Starlink customer calls without a human

A post claims Starlink’s call centers use Grok Voice for 20,000 customer calls a day, with about 70% resolved without human involvement. It describes an agent verifying a caller, troubleshooting hardware, issuing a credit and shipping a replacement in a single call. Another user argues that customers care more about getting a problem solved than whether they speak to a person or a bot.