Report
Decagon launches Voice 3 with Chord and duplex audio processing
Decagon says the duplex design lets agents process incoming audio while speaking, enabling smoother interruptions and less dead time.
TLDR
Decagon announced Voice 3, pairing its Chord voice model with a duplex architecture. The company says Chord was post-trained for customer conversations to give agents more natural pacing and intonation, while the duplex design lets them process incoming audio while speaking. At Decagon Dialogues, it also launched Personal Agent Gateway for interactions with personal AI agents, Agent Modules for expanding into new customer journeys and Duet Apprentice, a learning layer grounded in company knowledge and teammates.
Combined views
461
1 Source, first seen ago
