Rippling says it can approve a new laptop, file a replacement and send it home within policy.
Rippling says its IT agent can identify why a laptop is slow, diagnose the problem and handle a replacement from approval through delivery to the user's home. The company describes the design as using AI for ambiguity and deterministic policy for execution.
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@RipplingOur IT agent can tell you why your laptop is slow all on its own. It can also diagnose what’s wrong, approve a new one, file a replacement and send it to your home—all within policy. That split—AI for ambiguity, deterministic policy for execution—was an interesting design challenge for our engineers. Read more in our latest eng blog: https://www.rippling.com/blog/separating-ai-diagnosis-from-helpdesk-authorization?utm_source=reddittwitter&utm_medium=social&utm_program=evergreen-conversion&utm_term=&utm_campaign=US_Dev_HelpDesk&utm_product=it
@parkerconradRT @Rippling: Our IT agent can tell you why your laptop is slow all on its own. It can also diagnose what’s wrong, approve a new one, file…@RipplingOur IT agent can tell you why your laptop is slow all on its own. It can also diagnose what’s wrong, approve a new one, file a replacement and send it to your home—all within policy. That split—AI for ambiguity, deterministic policy for execution—was an interesting design challenge for our engineers. Read more in our latest eng blog: https://www.rippling.com/blog/separating-ai-diagnosis-from-helpdesk-authorization?utm_source=reddittwitter&utm_medium=social&utm_program=evergreen-conversion&utm_term=&utm_campaign=US_Dev_HelpDesk&utm_product=it@parkerconradRT @Rippling: Our IT agent can tell you why your laptop is slow all on its own. It can also diagnose what’s wrong, approve a new one, file…@RipplingOur IT agent can tell you why your laptop is slow all on its own. It can also diagnose what’s wrong, approve a new one, file a replacement and send it to your home—all within policy. That split—AI for ambiguity, deterministic policy for execution—was an interesting design challenge for our engineers. Read more in our latest eng blog: https://www.rippling.com/blog/separating-ai-diagnosis-from-helpdesk-authorization?utm_source=reddittwitter&utm_medium=social&utm_program=evergreen-conversion&utm_term=&utm_campaign=US_Dev_HelpDesk&utm_product=it@parkerconradRT @Rippling: Our IT agent can tell you why your laptop is slow all on its own. It can also diagnose what’s wrong, approve a new one, file…@RipplingOur IT agent can tell you why your laptop is slow all on its own. It can also diagnose what’s wrong, approve a new one, file a replacement and send it to your home—all within policy. That split—AI for ambiguity, deterministic policy for execution—was an interesting design challenge for our engineers. Read more in our latest eng blog: https://www.rippling.com/blog/separating-ai-diagnosis-from-helpdesk-authorization?utm_source=reddittwitter&utm_medium=social&utm_program=evergreen-conversion&utm_term=&utm_campaign=US_Dev_HelpDesk&utm_product=it@parkerconradRT @Rippling: Our IT agent can tell you why your laptop is slow all on its own. It can also diagnose what’s wrong, approve a new one, file…
