Investors Debate Airline Kindness Versus Cost and Wifi

Josh Wolfe called for extra kindness from airlines to reduce passenger stress and win market share. Alexis Ohanian urged Boom Supersonic's Blake Scholl to eliminate middle seats, armrest conflicts, and boarding chaos. Scholl replied that the company would address those issues plus cup holders on its Overture jet. Sam Lessin countered that new aircraft would likely emphasize lowest cost and fastest wifi instead. Other replies proposed app-based announcements, predictable security times, and late bag drops to shorten travel.