OpenAI Study Shows AI Expands Roles in Small Teams

OpenAI analyzed ChatGPT usage data from U.S. users linked to occupations. The research found employees in smaller workspaces more frequently handle tasks outside their defined roles. AI functions as a generalist tool that helps small teams work across functions. Messages tied to one occupation often involved work from another profession. Financial calculations and computer troubleshooting appeared among common outside tasks. The study highlights how AI reshapes job boundaries by enabling cross-role activity. Findings are detailed in the published OpenAI research report on work patterns.