Consumer agents and the “lazy margin” of overlooked refunds and fees
A user argues that consumer agents are rapidly eliminating “lazy margin”—charges and missed savings the post describes as designed to escape people’s attention.
TLDR
A user points to refunds and price-change reimbursements people never receive, unused phone lines that keep accruing monthly fees, and elusive discount codes. The post argues that consumer agents are swiftly eliminating this long tail of “lazy margin.”
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Consumer agents and the “lazy margin” of overlooked refunds and fees
A user argues that consumer agents are rapidly eliminating “lazy margin”—charges and missed savings the post describes as designed to escape people’s attention.