Rumor
Is American Express using AI to change customer service reps’ accents?
A caller questioned AI use after an American Express representative sounded as if she was from the US.
TLDR
A caller asked whether American Express uses AI to change customer service reps’ accents after calling at 10 p.m. PT on a weekend. The representative sounded as if she was from the US, the caller said.
Combined views
—
1 Source, first seen ago
