a16z says call center jobs grew at roughly 4% a year for 15 years before the decline.
a16z says call center jobs grew roughly 4% annually for 15 years but are now shrinking at 4% annually. Its linked Charts of the Week asks whether AI has come for call centers.
734.1K
4 Sources, first seen ago
—
Not ranked yet
—
Not ranked yet
@a16zCall center jobs grew ~4% annually for 15 years Now they’re shrinking 4% annually Charts of the Week: https://www.a16z.news/p/this-week-in-charts-are-prediction
@kimmonismusI think this is one of the most important graphs of the last few months, and perhaps years. For a long time, there was speculation about how AI would affect the labor market. Clearly, it was only a matter of time before AI reached the white-collar sector, but empirical evidence was scarce, ultimately because, of course, one only really understands how the market situation develops in retrospect. Now, as in this example, we see that AI is clearly and unequivocally entering certain professions and replacing people. Call center agents are the first to be replaced. And as more AI and agents enter the workforce, a similar process will spread to other areas of work. Frankly, I don't believe that AI will necessarily create new jobs, resulting in a net zero. I think more jobs will be replaced than created. This needs to be discussed.
@levelsio100% There was this big wave of tech people last year who kept posting "AI won't replace jobs, it'll create jobs!" But that completely leaves out the transitionary period where old jobs are replaced by AI and new jobs aren't created yet In the Industrial Revolution that took 50 to 80 years! Time goes faster now, so with AI that could take 10 to 20 years of a rough ride for many@a16zCall center jobs grew ~4% annually for 15 years Now they’re shrinking 4% annually Charts of the Week: https://www.a16z.news/p/this-week-in-charts-are-prediction@kimmonismusI think this is one of the most important graphs of the last few months, and perhaps years. For a long time, there was speculation about how AI would affect the labor market. Clearly, it was only a matter of time before AI reached the white-collar sector, but empirical evidence was scarce, ultimately because, of course, one only really understands how the market situation develops in retrospect. Now, as in this example, we see that AI is clearly and unequivocally entering certain professions and replacing people. Call center agents are the first to be replaced. And as more AI and agents enter the workforce, a similar process will spread to other areas of work. Frankly, I don't believe that AI will necessarily create new jobs, resulting in a net zero. I think more jobs will be replaced than created. This needs to be discussed.@levelsio100% There was this big wave of tech people last year who kept posting "AI won't replace jobs, it'll create jobs!" But that completely leaves out the transitionary period where old jobs are replaced by AI and new jobs aren't created yet In the Industrial Revolution that took 50 to 80 years! Time goes faster now, so with AI that could take 10 to 20 years of a rough ride for many@a16zCall center jobs grew ~4% annually for 15 years Now they’re shrinking 4% annually Charts of the Week: https://www.a16z.news/p/this-week-in-charts-are-prediction@kimmonismusI think this is one of the most important graphs of the last few months, and perhaps years. For a long time, there was speculation about how AI would affect the labor market. Clearly, it was only a matter of time before AI reached the white-collar sector, but empirical evidence was scarce, ultimately because, of course, one only really understands how the market situation develops in retrospect. Now, as in this example, we see that AI is clearly and unequivocally entering certain professions and replacing people. Call center agents are the first to be replaced. And as more AI and agents enter the workforce, a similar process will spread to other areas of work. Frankly, I don't believe that AI will necessarily create new jobs, resulting in a net zero. I think more jobs will be replaced than created. This needs to be discussed.@levelsio100% There was this big wave of tech people last year who kept posting "AI won't replace jobs, it'll create jobs!" But that completely leaves out the transitionary period where old jobs are replaced by AI and new jobs aren't created yet In the Industrial Revolution that took 50 to 80 years! Time goes faster now, so with AI that could take 10 to 20 years of a rough ride for many@a16zCall center jobs grew ~4% annually for 15 years Now they’re shrinking 4% annually Charts of the Week: https://www.a16z.news/p/this-week-in-charts-are-prediction@kimmonismusI think this is one of the most important graphs of the last few months, and perhaps years. For a long time, there was speculation about how AI would affect the labor market. Clearly, it was only a matter of time before AI reached the white-collar sector, but empirical evidence was scarce, ultimately because, of course, one only really understands how the market situation develops in retrospect. Now, as in this example, we see that AI is clearly and unequivocally entering certain professions and replacing people. Call center agents are the first to be replaced. And as more AI and agents enter the workforce, a similar process will spread to other areas of work. Frankly, I don't believe that AI will necessarily create new jobs, resulting in a net zero. I think more jobs will be replaced than created. This needs to be discussed.@levelsio100% There was this big wave of tech people last year who kept posting "AI won't replace jobs, it'll create jobs!" But that completely leaves out the transitionary period where old jobs are replaced by AI and new jobs aren't created yet In the Industrial Revolution that took 50 to 80 years! Time goes faster now, so with AI that could take 10 to 20 years of a rough ride for many
