Gergely Orosz posted that Perplexity has delivered repeated disappointments after he once promoted the service. He referenced a promo he did without payment and linked to a negative example. CEO Aravind Srinivas replied that the company got it wrong because a reminder email did not reach one user. That user received a refund. Srinivas added that the incident does not match how the company wants to operate and that support systems are being upgraded.