Instinct announces Sierra and Decagon partnerships for call-free customer service

In announcing the partnerships, a post says Instinct's personal agent will be able to work with agents at participating businesses on Sierra and Decagon without making a phone call. It lists home Wi-Fi troubleshooting, delayed packages, higher bills and confusing return or cancellation policies as potential tasks. Instinct Concierge already makes calls on users' behalf, the post says.