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    America.gov pitched as one front door to 29,000 government websites

    Dialectic’s host says U.S. Chief Design Officer Joe Gebbia discusses designing for trust and a “grandma test” for government services.

    Jackson DahlJD
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    TLDR

    Dialectic’s host says he spoke with Joe Gebbia, Airbnb co-founder and the first Chief Design Officer of the U.S., about the newly announced America.gov. He describes the site as one front door to 29,000 government websites. Their discussion also covers designing for trust, serving people wary of AI or government, and making government projects last beyond one administration.

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    1 Source, first seen 5h ago

    Combined views

    9.1K

    1 Source, first seen 5h ago

    77 likes
    5h ago
    first seen 5h ago
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    10 comments
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    1 Source

    Jackson Dahl@jacksondahlDialectic 59: Joe Gebbia! @Airbnb co-founder @jgebbia is the first Chief Design Officer of the U.S and leads @ndstudio. I spoke to him about the newly announced http://america.gov, designing for trust at scale, and a quality bar for government services that passes the "grandma test." We discuss: - http://America.gov: one front door to 29,000 government websites - CritBuns, Joe's RISD project that taught him design is half product and half story - How design can create trust, from Airbnb to government - Why design is about respect - Moving quickly without sacrificing craft - Building for people who don't trust AI or government - Going beyond the "mom test" to the "grandma test" - How AI is changing product development - A countdown clock to 2028 and enduring beyond one administration Timestamps: (1:26) Intro: Joe Gebbia (4:12) Start: CritBuns & Why Design is Half Story (15:24) Airbnb, The Feeling of Belonging, & Designing for Trust (28:29) Public Service & Fixing Federal Retirement (42:16) Speed, Craft, and Respect (48:43) ND Studio Projects: TrumpRx, Trump Accounts, and http://Realfood.gov (56:18) http://America.gov: A New Front Door to Government (1:05:35) Trust, Privacy, and Government AI (1:15:30) http://America.gov's Roadmap (1:19:54) Recruiting for ND Studio and Public Service (1:23:41) Reflecting on Year One & Passing the Grandma Test (1:31:05) A Ticking Clock Toward 2028 & Building Beyond One Administration (1:35:44) AI & Product Development (1:38:36) Closing Questions: Charles & Ray Eames, Airbnb Co-Founders, & Trust in People @dialectic 59: Joe Gebbia - Design We Deserve is available on X and on all platforms, including transcript at links below.5h