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Persistent rephrasing may get a support bot to hand off to a human
A user claims support bots like Amazon's refuse human escalation by design, but says persistent rephrasing works for them.
TLDR
A user says bot-based customer support agents, like those deployed by Amazon, refuse to escalate to a human by design. In their experience, persistently paraphrasing and repeating themselves gets a bot to make the handoff; they suggest using the tactic wisely.
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1 Source, first seen ago
