OpenAI confirmed a technical issue on June 5 that suspended some user accounts in error, with full restoration of access and related billing fixes completed by early evening the same day according to the company's status page.
The public timeline shows the problem moved from investigation to resolution in under three hours, yet no information emerged on the specific trigger or how many accounts were hit.
Vaibhav Srivastav's note thanked internal ops staff but offered no further clarity on whether similar glitches could recur or how affected subscriptions were ultimately made whole.
Positive users thank OpenAI for quickly restoring accounts after incorrect suspensions, while negative users complain that many issues remain unresolved with lingering downgrades and delays.
Most affected accounts should now be restored, including subscriptions - plus a sweet little surprise :)
Check your email!
If yours hasn’t been restored yet, please give it a few more hours.
We’re aware of reports that some users may be getting banned, and we’re actively investigating.
Sorry for the inconvenience caused due to this and massive kudos to our User Ops & Support teams across OpenAI for working through this!
An issue caused some user accounts to be incorrectly suspended.
We’re restoring access and working through related subscription and credit issues. https://status.openai.com/incidents/ejj40mae
@OpenAI Fix the issue of not listening to your customers, and give 4o back. #keep4o
@OpenAI TIBO now give us the REST
@OpenAI please restore my account
@OpenAI Thanks for sorting it out so quickly - code worked and back on pro now w/ streak kept 👌 now, time to take some load off claude!
@reach_vb Thank you for the update. Tbh, I think we all just want what we paid for. Getting bans with "you did something forbidden" without any explanation feels wrong. We can wait for things to be solved. Just don't forget anyone. This really feels awful and unfair. Let's put it behind.
@OpenAI @nicdunz those pesky goblins 🧌, amirite @OpenAIDevs?
@OpenAI I’m getting rate limited to death atm
@stark4833 @kapusta_zielona @OpenAI “all the top comments” sounds like X’s algorithm is showing you what you want to see
@OpenAI Was the issue that they were using too many tokens on codex highly supplemented by you 100 to 1? Asking for a fren
@stark4833 @OpenAI this bullshit keep4o still going bruhh😭😭 y'all crazy and crazy
@OpenAI Hi OpenAI, my ChatGPT account was deactivated unexpectedly even though I’ve already been charged for June. Could you please check this for me? Thanks so much!
@reach_vb yeah mine is still banned, and I can’t reach any support channels
@reach_vb you have the issue with billing page, any promo with $0 payment won't work, it will give error. so free account applying promo is going thru the billing which rejects it, same goes for Plus which is offered at $0.
@OpenAI Great have access back but only free tier what happened to my subscription and remaining time from last billing?
@reach_vb my account got unbanned and I got the code but even applying it's not working, attached a picture of it. Tried more than once to make sure I wasnt doing anything wrong...just not working
@OpenAI thanks for confirming that was incorrectly suspended
@stark4833 @OpenAI no one cares, 5.5 is waaay better model than 4o ffs
@OpenAI can you restore codex stats too? 😭🥀
