AILangChain announces webinar on evaluating voice agents beyond task completion
LangChain says a voice agent can follow instructions yet deliver a poor user experience—or complete a task without achieving the intended business outcome.
TLDR
LangChain announced a webinar on evaluating production voice agents across three dimensions: execution—whether the agent followed instructions and used tools correctly; outcomes—whether the interaction achieved its goal; and experience—whether the conversation was fast, clear and natural.