Vercel reportedly cuts inbound sales development team from 10 people to 1.25
Vercel COO Jeanne DeWitt Grosser says inbound sales development is 90% automated and claims a 32x return on investment for its sales development agent.
TLDR
An article recounting Vercel COO Jeanne DeWitt Grosser’s interview with The Information cites SaaStrAI’s coverage for the reduction in its inbound sales development team from 10 people to 1.25. Grosser says that function is 90% automated, while Vercel’s home-built support agent handles 93% of all support cases. She puts the total annual infrastructure bill in the single-digit thousands in both cases and claims a 32x return on investment for the sales development agent.
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