Monzo co-founder Tom Blomfield argues replacing workers with AI causes operational chaos because models lack tacit domain knowledge
He equates deploying AI to hiring capable but clueless workers.
@paulg @t_blom erm... this would only work because it's been extracted from other people's heads at other companies
@paulg @t_blom unless you're suggesting your accountant AI re-learns how to do accounting from scratch in a company via RLHF
⿻ Andrew Trask@iamtrask@paulg @t_blom erm... this would only work because it's been extracted from other people's heads at other companies
@paulg @t_blom But the important information is discovered while operating the company. How will the company operate if the AIs don't know how to run it?
@paulg @t_blom It seems like there's a last-mile problem here. The tacit knowledge that is in the heads of employees was discovered through operating the company. How does AI extract that without operating the company itself?
#1598Carlos E. Perez@INTUITMACHINEImagine replacing the CEO first so that a company can kickstart becoming an AI-native company.
Tom Blomfield@t_blomImagine replacing 90% of your employees with a team of geniuses who have no idea how your company operates. Total chaos. Nothing works. That’s what AI feels like today. The missing piece is extracting all the domain knowledge from people’s heads and providing that as structured context to the models.