The challenge of bringing AI to workers who aren't tinkerers

In posts shared by a16z, TownAI founder Jean-Denis Greze argues that AI tools need to identify a business problem and do the work, rather than depend on someone willing to tinker with a solution. He cites a surfboard-rental business using Town to check for damage and decide whether to return deposits. Steven Sinofsky argues that workers often struggle to turn what they know about their jobs into instructions for an AI agent.