Uber CEO Shares Favorite AI Driver Assistant Chat

Dara Khosrowshahi leads Uber and posted about the ride service company's rollout of AI for customer support. The executive, who has held the top position at Uber since 2017 after earlier work at Expedia, stated that the team has been deploying the technology while tracking results and described the patterns as very encouraging even if not flawless. He singled out one chat with the driver assistant as a standout example and attached an image showing the exchange. This update appeared in a post from his verified account focused on the internal AI initiative at the company.