PolyAI opens its Agentic Dialog Platform to all enterprise builders after resolving more than 1 billion customer conversations for clients like FedEx and Marriott

VIEWS10.9KRETWEETS5

Voice AI might be the biggest productivity boost you can add to almost any office job.

And with PolyAI’s Agentic Dialog Platform now open to every enterprise builder, Voice AI has gone from a 6-figure annual contract to a free trial you can install straight from your terminal.

The hard part is not speech recognition, because the real challenge is keeping track of messy human intent while a caller changes details, adds urgency, or asks for something the system did not expect.

Their proprietary model Raven, has the agent behavior built into the model itself instead of relying on long prompts that can drift when calls get complicated.

PolyAI@polyaivoice

Starting today, we're opening our Agentic Dialog Platform to every enterprise builder.

Our dialog agents have resolved 1 billion+ customer conversations for clients like FedEx, Unicredit, PG&E, Marriott, Foot Locker, and many more.

These aren't easy conversations. They solve problems like:

> A patient booking medical transport who needs insurance verified on the spot. > A homeowner calling their utility company about a gas leak. > A cardholder figuring out why their must-have purchase was declined.

Standard conversational AI was never built for this. It was designed for chat, adapted for voice later. It generates responses, but can't do what dialog requires: hold context under pressure, navigate ambiguity in real time, and actually resolve problems.

So we built a better model.

Our proprietary model Raven was built from the ground up specifically for dialog. Agent harness in the weights, not bolted on through prompts that drift under pressure. And in our platform, you can deploy Raven as your default or bring in GPT-5, Claude, Gemini, whatever model fits your use case or regulatory requirement.

Now that the Agentic Dialog Platform is open, any team can create, test, and deploy dialog agents on the same model and infrastructure the world’s top brands trust on their hardest days. This opens up the pool of builders across your entire enterprise. The person who knows customers best, who runs operations, who owns the customer journey: they're all builders now.

Two ways to build:

> Poly Agent Builder: Describe your use case in natural language, and it configures your agent, knowledge base, and conversation flows automatically. Production-ready in ten minutes.

> Agent Development Kit (ADK): Developers use this to build dialog agents the same way they build everything else. Use your own IDE, a coding assistant like Claude, version with Git, deploy from your terminal.

Get started now: http://studio.poly.ai/

42d10.9K2115

BOOKMARKS30LIKES48REPLIES7

Robert Scoble@Scobleizer

In 24 months, every customer service line you call will be a voice agent. The starting gun just went off.

@polyaivoice Agentic Dialog Platform lets you build and deploy a voice AI agent in under 10 minutes.

Enterprise-grade dialog AI is now open to everyone. This is going to be big.

PolyAI@polyaivoice

Starting today, we're opening our Agentic Dialog Platform to every enterprise builder.

Our dialog agents have resolved 1 billion+ customer conversations for clients like FedEx, Unicredit, PG&E, Marriott, Foot Locker, and many more.

These aren't easy conversations. They solve problems like:

> A patient booking medical transport who needs insurance verified on the spot. > A homeowner calling their utility company about a gas leak. > A cardholder figuring out why their must-have purchase was declined.

Standard conversational AI was never built for this. It was designed for chat, adapted for voice later. It generates responses, but can't do what dialog requires: hold context under pressure, navigate ambiguity in real time, and actually resolve problems.

So we built a better model.

Our proprietary model Raven was built from the ground up specifically for dialog. Agent harness in the weights, not bolted on through prompts that drift under pressure. And in our platform, you can deploy Raven as your default or bring in GPT-5, Claude, Gemini, whatever model fits your use case or regulatory requirement.

Now that the Agentic Dialog Platform is open, any team can create, test, and deploy dialog agents on the same model and infrastructure the world’s top brands trust on their hardest days. This opens up the pool of builders across your entire enterprise. The person who knows customers best, who runs operations, who owns the customer journey: they're all builders now.

Two ways to build:

> Poly Agent Builder: Describe your use case in natural language, and it configures your agent, knowledge base, and conversation flows automatically. Production-ready in ten minutes.

> Agent Development Kit (ADK): Developers use this to build dialog agents the same way they build everything else. Use your own IDE, a coding assistant like Claude, version with Git, deploy from your terminal.

Get started now: http://studio.poly.ai/

41d9.5K4830

Robert Scoble@Scobleizer

Built an agent in 5 minutes and It even picked up that I sighed.

Free for 2 months: https://poly.ai

Robert Scoble@Scobleizer

In 24 months, every customer service line you call will be a voice agent. The starting gun just went off.

@polyaivoice Agentic Dialog Platform lets you build and deploy a voice AI agent in under 10 minutes.

Enterprise-grade dialog AI is now open to everyone. This is going to be big.

41d1.8K65

Matt Henderson@matthen2

PolyAI platform is now fully open 🎉

The UI has a built in agent for creating and editing your project. And the sdk allows you to bring this into your local coding agent setup.

Have a go and share any feedback!

PolyAI@polyaivoice

Starting today, we're opening our Agentic Dialog Platform to every enterprise builder.

Our dialog agents have resolved 1 billion+ customer conversations for clients like FedEx, Unicredit, PG&E, Marriott, Foot Locker, and many more.

These aren't easy conversations. They solve problems like:

> A patient booking medical transport who needs insurance verified on the spot. > A homeowner calling their utility company about a gas leak. > A cardholder figuring out why their must-have purchase was declined.

Standard conversational AI was never built for this. It was designed for chat, adapted for voice later. It generates responses, but can't do what dialog requires: hold context under pressure, navigate ambiguity in real time, and actually resolve problems.

So we built a better model.

Our proprietary model Raven was built from the ground up specifically for dialog. Agent harness in the weights, not bolted on through prompts that drift under pressure. And in our platform, you can deploy Raven as your default or bring in GPT-5, Claude, Gemini, whatever model fits your use case or regulatory requirement.

Now that the Agentic Dialog Platform is open, any team can create, test, and deploy dialog agents on the same model and infrastructure the world’s top brands trust on their hardest days. This opens up the pool of builders across your entire enterprise. The person who knows customers best, who runs operations, who owns the customer journey: they're all builders now.

Two ways to build:

> Poly Agent Builder: Describe your use case in natural language, and it configures your agent, knowledge base, and conversation flows automatically. Production-ready in ten minutes.

> Agent Development Kit (ADK): Developers use this to build dialog agents the same way they build everything else. Use your own IDE, a coding assistant like Claude, version with Git, deploy from your terminal.

Get started now: http://studio.poly.ai/

42d1.9K42

Pankaj Kumar@pankajkumar_dev

@polyaivoice gonna make something with this. looks good.

42d14431

James Camp 🛠,🛠@JamesonCamp

@polyaivoice the agent builder stuff is so cool

also we are working on a chat agent for a mental health clinic, and intake for insurance complex with HIPAA so i love the idea of a voice agent that does that as well!

42d4555

Ole Lehmann@itsolelehmann

@polyaivoice agent builder is a no-brainer

42d2693

Igor Buinevici@Igor_Buinevici

@polyaivoice This is just amazing, team, this will change how many companies build relevant agents! And I am sure this is just the beginning!

42d1282

Sukh Sroay@sukh_saroy

@polyaivoice This is the kind of infrastructure conversational AI has been missing.

Building dialog-first systems instead of chat-first adaptations is a major shift forward.

42d1112

Florian Darroman@floriandarroman

@polyaivoice I need to try that for my brother’s restaurant 👀

42d731

Jafar Najafov@JafarNajafov

@polyaivoice The real unlock here is giving the “customer expert” builder access.

Most enterprises don’t lack AI tools.

They lack a way for the people closest to the customer to turn their knowledge into working systems.

That’s where this gets interesting.

42d561

Rohan Paul@rohanpaul_ai

🧵 6. PolyAI’s new launch is really aimed at 2 very different builders.

ADK is for developers who want to build serious voice AI agents from their normal coding setup, with more control over how the agent is built, managed, tested, and shipped.

PolyPhone is for teams that want a much faster path: give it a website, let it understand the FAQs, product details, and key pages, then turn that site into a voice agent people can actually talk to.

So instead of a website just sitting there with text, it can now answer questions, explain products, qualify leads, route users, and help customers without making them click around.

Rohan Paul@rohanpaul_ai

🧵 5. The technical split between the 2 launches is pretty clear.

ADK is for developers who want control, versioning, deployment workflows, and production-grade voice agents built from their normal coding setup.

PolyPhone is for teams that want the fastest path from “we have a website” to “customers can talk to our website.”

That second part is interesting because the website becomes more than a static page: it can answer, explain, qualify, route, and help users without making them search around.

42d1K10

Zhivu Igrayuchi@ZhivuIgrayuchi

@polyaivoice @Philosophy_DQ A genetically modified orc-android, inoculated against Solovyov’s mosquitoes and tuned to a doormat mentality, built without AI, lithium-ion batteries, or approvals.😹

Listen to Greenjack - The Face by Sound Effect on #SoundCloud https://on.soundcloud.com/gP1Fws1hCcoASOquVT

42d78

Zhivu Igrayuchi@ZhivuIgrayuchi

@polyaivoice @Philosophy_DQ Listen to Housenick - Try To Understand (Nando Fortunato Remix) by Housenick on #SoundCloud https://on.soundcloud.com/RTspu8s5FdzNFF40pd

42d57