Meta reportedly tests a “human concierge” for Muse AI calls
Reuters, citing internal company posts, reports that contractors quietly handle some phone calls placed through Meta’s personal AI assistant, Muse.
TLDR
Meta has been testing a “human concierge” for Muse, with contractors quietly handling some calls placed through the digital agent, Reuters reports, citing internal company posts it reviewed. Yahoo Finance raises a separate question about Muse’s business impact: will the assistant replace companies or drive more business to them?
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