AI agent access fees and the risk of driving customers away
One user says almost every pre-AI business software product they use has told them it is raising prices for agent access. They worry those fees will encourage customers to move data off the platforms.
TLDR
One user says Salesforce is increasing prices for third-party agents, while HubSpot’s increases seem mainly aimed at its own agents. They also report an extra charge for agent use of a niche CRM’s API. The user describes the immediate reaction as looking for workarounds, including moving data off platforms to avoid API fees. Their concern: higher access costs could reduce usage, make customers less tied to the products and weaken vendors’ competitive moats.
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