SeatGeek reportedly automated half its IT requests in 60 days, with no layoffs

A Serval representative says SeatGeek used Serval to automate 50% of its IT requests in the first 60 days and built 132 automations in eight weeks. The representative reports no layoffs and says IT time shifted to harder problems. A separate post says Serval’s founder described workflow permissions and approval gates outside the AI model’s judgment, with actions traceable to runs whose approvals and code auditors can review.