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    AI agents’ potential impact on India’s outsourcing jobs and banks

    A post sharing remarks from WhatsApp’s head and CRED founder Kunal Shah highlights a warning that disruption to outsourced jobs could also threaten banks’ lending stability.

    RP
    1 Source, 14d ago, first seen 14d ago

    TLDR

    A post citing the Thrive by Groww YouTube channel shares remarks from WhatsApp’s head and CRED founder Kunal Shah about AI agents taking over work previously outsourced to India. One quoted warning links business process outsourcing (BPO) jobs to banks’ lending stability: if even 10–20% of those jobs were affected, it argues, that could hurt what the speaker calls the safest part of banks’ loan books.

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    1 Source, first seen 14d ago

    Combined views

    10.8K

    1 Source, first seen 14d ago

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    11 comments
    25 saves
    11 reposts
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    1 Source

    @rohanpaul_aiThe head of WhatsApp and CRED-founder Kunal Shah on how India’s BPO sector is standing at the edge of complete disruption because the work that once came to India for cost efficiency can now be done by AI agents “A lot of the jobs that were outsourced to India are actually significantly more likely to get impacted. the word outsource will get replaced to agents. Outsource will get replaced to AI. Outsource will get replaced to robots.” "Banks today, or financial services, form 30 to 40% of India’s market cap. In a bank, a lot of stability comes from lending, and from lending, it comes from IT-BPO jobs, which would form 30 to 40% of a bank’s book. Even if 10 to 20% of India's BPO jobs get impacted, the safest part of those Bank's book starts getting negatively impacted.” ---- From "Thrive by Groww" YouTube channel, (link in comment)

    1 Source

    @rohanpaul_aiThe head of WhatsApp and CRED-founder Kunal Shah on how India’s BPO sector is standing at the edge of complete disruption because the work that once came to India for cost efficiency can now be done by AI agents “A lot of the jobs that were outsourced to India are actually significantly more likely to get impacted. the word outsource will get replaced to agents. Outsource will get replaced to AI. Outsource will get replaced to robots.” "Banks today, or financial services, form 30 to 40% of India’s market cap. In a bank, a lot of stability comes from lending, and from lending, it comes from IT-BPO jobs, which would form 30 to 40% of a bank’s book. Even if 10 to 20% of India's BPO jobs get impacted, the safest part of those Bank's book starts getting negatively impacted.” ---- From "Thrive by Groww" YouTube channel, (link in comment)