Salesforce's 'operational intelligence' aims to catch business problems earlier

Salesforce AI Research chief scientist Silvio Savarese describes “operational intelligence” as AI that continually reasons over live business data instead of waiting for a dashboard. He says Deep Insights traces root causes and recommends next steps, while Moirai forecasts demand and flags anomalies. Salesforce says its Engineering 360 system uses Deep Insights to find patterns across 90 billion records.