Make AI Agents App: What’s New in the Latest Release

The new Make AI Agents app introduces embedded decision logic, reasoning transparency, and native Scenario Builder integration. This article explains the changes, their strategic relevance, and real operational applications. The app allows agents to access tools, use uploaded knowledge, decide actions, and explain reasoning within the interface. It integrates directly into the Scenario Builder, reducing friction and centralizing logic. The reasoning panel offers transparency, aiding debugging and compliance. AI-assisted tool configuration and knowledge awareness expand use cases. This release moves Make from a workflow automation tool to a platform that embeds AI decision systems, improving reusability, governance, and alignment with agentic architecture. Practical applications include intelligent lead qualification, advanced support ticket routing, financial document processing, internal knowledge assistants, and workflow optimization. However, organizations should adopt incrementally, defining boundaries for agent decision authority and standardizing prompt structures.