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- bacardi151, on 10/11/2007, -6/+82"We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console."
So for those of us with working 360's, should we send it in in order to have these improvements added to the 360 and not worry about it eventually dying? - GeekSwag, on 10/11/2007, -5/+71"Microsoft will take a $1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies"
Weren't they the ones saying it wasn't a big issue? I don't know about you, but I think $1.15bn, even to MS, is a HUGE issue. - unusualbob, on 10/11/2007, -24/+70Great attempt for a PR save.
This solves the problem with people having to pay for repairs, but are they actually going to fix the cause of these problems? I'm sick of not having my system around when it breaks and im not going to dish out another 400 for a 'backup system'. - theonlyvlad, on 10/11/2007, -4/+44true, but you can't spin this as a bad thing for the consumer who has a 360.
- byronm, on 10/11/2007, -2/+36Is two weeks all that bad for warranty repair? I know faster is always better, but good grief most manufactures state 6-8 weeks for warranty service!
- watership, on 10/11/2007, -3/+36Read the whole article. They have been making changes to the hardware to address the problems.
- Vinadetta, on 10/11/2007, -7/+35You have to give them credit for listening to their customers. A three year warranty is incredible, and it does give me more confidence with my 360 unit. I've had it for 6 months and haven't had one problem, but if I do, I'm confident if I get the dreaded red lights, that I can still salvage my unit without having to fork over the big bucks!!!! This beats the hell out of buying the protection plan with Best Buy or Circuit City!!! WAY TO MS!!!!!
- inactive, on 10/11/2007, -6/+33Hmmm, looks like a preemptive class-action settlement.
- mburk, on 10/11/2007, -6/+32Wow, so many of you are bashing this already! M$ has made a completely honest attempt to address the issue as efficiently as possible and anyone who mentions that is getting dugg down? Peter Moore said in the letter that they have made improvements to the console, and now they've offered to fix any that break. It's not realistic for them to recall every unit and make upgrades. The first Playstation had several versions because of design issues, so why the hate in this case? This is downright excellent customer service.
And I know I don't have a lot of comments, but I assure you I'm an avid digg reader. I'm not a plant, I promise. - Shak, on 10/11/2007, -3/+28*****! I knew I shouldn't have opened up my 360 to inspect the problem myself. I did put the MS sticker back on as best as I could..
- Riseagainst1, on 10/11/2007, -5/+29Thank you lord! Those 5 hours bickering at Microsoft support finally pays off. mmm I can't wait for my check!
- Nobi-Wan, on 10/11/2007, -7/+29This is freaking awesome and shows exactly how to handle pissed off customers. It's also very surprising because it's extremely rare for a company to do this and even admit fault on top of everything else. Now if they would only take down the ridiculous $60 price for games.
If Sony suddenly decided to charge only $50 for their games it would make them save a lot of face and make the price difference for their console negligable because you make up the price very quickly with games. - reed311, on 10/11/2007, -4/+26If anyone is looking for a cheap xbox 360, buy one off of ebay or craigslist that is having the red light issue and just send it away for free repairs when you get it.
- logicalnoise, on 10/11/2007, -5/+24this was a great move by MS , i am very happy to hear this! even if it was late in coming out
*fixed* - inactive, on 10/11/2007, -0/+16they are doing what they should be doing. their hardware has problems, they fix it and take care of the customer. what did sony do for everyone who bought the first playstations? nothing.
- logicalnoise, on 10/11/2007, -4/+19I haven't had the problem with my Xbox 360 but I am glad Microsoft did something about the growing problem. If they play their cards right they can turn this into a lot of free publicity for themselves.
I guess MS is a little less evil today. But only a little
*fixed* - MrFisty, on 10/11/2007, -0/+13Depends on what colour you dyed it I suppose.
- thejwac, on 10/11/2007, -15/+27Honestly, I'm glad that repairs will remain free for a 3 year period after purchase, but I wish they would do something on the turnaround time when the console fails. I have had 3 consoles die on me and each one took 2 weeks (from the time I dropped it off at a UPS store to the time it was back in my house) to get back. It would be nice if they provided overnight shipping.
- stung47000, on 10/11/2007, -8/+20Wow, listen to all the anti-MS fanboys try to spin this as bad news somehow.
I guess it is bad news for people that dropped cash on an extended warranty. =P - ripper365, on 10/11/2007, -1/+12Well, it's retroactive to all 360 consoles... plus you get all your money back if you paid to have it repaired out of warranty. So, it does help out gamers that already bought a 360.
Take a quaalude. - spankaccount, on 10/11/2007, -0/+11You shoudl be fine. They will ask you for your serial number and MFG date which are located on the back of your box. If they ask you for anything more, just say it was a Christmas present - you wont have any trouble getting it fixed.
- Octantis, on 10/11/2007, -9/+20They have already fixed the cause of the problem. If you call increased cooling a fix.
http://news.teamxbox.com/xbox/13691/Xbox-360-Pictures-of-the-New-GPU-Heatsink/ - Howtobefreaky, on 10/11/2007, -1/+11Yes it does. It covers ALL Xbox 360s. Every single one of them.
So shut up. - mastercheif, on 10/11/2007, -1/+11Well, even if it is a launch console, you have another year and a few months to find out.
- chris9902, on 10/11/2007, -0/+10read the story.
- chris9902, on 10/11/2007, -3/+12read the story.
- Uranium118, on 10/11/2007, -6/+15Gonna duct tape the air vents to kill my launch Xbox 360 and get a new one. In a year.
- ChrisF79, on 10/11/2007, -4/+13Is "warranty" that tough of a word to spell?
- mt066, on 10/11/2007, -1/+9Yeah this is pretty much the best solution you could hope for, given the situation. People should stop trying to spin this as something totally negative.
- inactive, on 10/11/2007, -2/+10just send it in and try it. i highly doubt, after this news, that M$ is going to fight any warranty returns.
- mikedmoon, on 10/11/2007, -5/+13**I'm sick of not having my system around when it breaks and im not going to dish out another 400 for a 'backup system'.**
read a ***** book - sumiguchi, on 10/11/2007, -0/+8I gave them my serial number and month of purchase - no receipt required (for me anyways)
- OhFrak, on 10/11/2007, -24/+32What a fiasco!
Microsoft was already bleeding cash at a faster rate compared to the 5 billion or so in losses for the first Xbox. And now they are adding on an additional 1.1 billion on top of the current losses. Holy *****.
And the billion they are spending on the RRoD problem still leaves all the other hardware problems like disc scratching unfixed and something people have to pay for themselves. Microsoft being forced to spend a billion dollars on faulty hardware just a few days before E3 with the eyes of the entire gaming world focused on the three console companies. Bad timing. - byronm, on 10/11/2007, -0/+8why is that lame? isn't that the purpose of changing policy? Its awesome news for those of us who like our 360s and the warranty service is far superior to many other products i use and have had issues with even when it was limited. As far as working on the issue, they have had several revs and they have the 65nm's coming out and the article (if you read it) stated the obvious.
- truspector, on 10/11/2007, -5/+13Disk scratching is a very minor issue compared to the RROD problem and I really don't understand why people feel the need to move their console while they are playing. Spin this however you want but in the end this is good for the consumer.
- byronm, on 10/11/2007, -0/+8You should be alright.. keep your ebay receipt and note the manufacture date on your console.
- decay, on 10/11/2007, -6/+14Great... Now we don't have to play out of warranty fees...
This was a very smart move to make. The last thing you want is a class action lawsuit. - Sarawanan, on 10/11/2007, -4/+11I just bought a 360 off Ebay (should be coming soon :D) and I was just wondering what happens to the people that don't have the warrenty information of when they bought it and stuff. Since the XBOX 360 still hasn't been on the market for 3 years, could I send it in (if it breaks) to MS and get it fixed without any additional things like reciept of purchase?
- Mathewh, on 10/11/2007, -4/+11regardless of cost, this is a great move for 360 owners.
- mburgoon, on 10/11/2007, -1/+8Weird...
I spent the last 2 months calling Microsoft demanding a free repair for my broken 360... only to get a 25% discount on the initial $159 repair fee. Two days ago I sent a three page email to Microsoft... expressing my disgust with their customer support, stating I don't even care about the money... it's the principle of the matter.
Now I'm not saying I was the result of this extension... but a crazy coincidence all together. I'm glad to see Microsoft is finally not just listening to complaints but they're also doing something about it. - EvilCan, on 02/26/2008, -2/+9Thank you very much logicalnoise. If I see Microsoft spelled as M$ one more time I think I'm going to have to kill some kind of baby animal.
- rr525356, on 10/11/2007, -6/+13My DVD tray won't open, and the $99 wireless adapter died after 4 months. Pretty pathetic failure rate for a small piece of hardware that just sits there and gets used maybe 20 hours a month. Every Nintendo console seems to be able to take a decent amount of physical damage before any kind of hardware failure happens.
- cnefti, on 10/11/2007, -1/+7here's the major nelson podcast with peter moore talking about this news
http://centracomm.cachefly.net/majornelson/2007/mnr-070507-233-PeterMooreXbox360Warranty-mp3.mp3 - johnhummel, on 10/11/2007, -9/+15But notice that it *only* applies to the Red Ring of Death issue - if the hard drive died, the DVD drive doesn't work (a far more common affair according to some people I've talked to), or anything else, then you're still screwed.
A step in the right direction, but this should be for *all* problems with the 360 to show their customers the same level of loyalty that they've shown to Microsoft. Either way, I'm still waiting another year before I pick up a 360 - just in case there's any other "gotchas" that show up by then. - blahtastic, on 10/11/2007, -1/+72 dollars x 4 repairs = 8 bucks. I said I'm out 8 bucks, not everyone. Read my comment, don't just be a complete ass for the hell of it.
- ausfahrt, on 10/11/2007, -0/+6My experience with this stuff is that they just go off the part number on the equipment and fix it if it is still under warranty. Don't know if onlyclave is right but it may be different with xbox. I have experience with computer hardware and whatnot.
- iamorlando, on 10/11/2007, -4/+10I feel like the abused house wife who defends her husband now matter what. Thank you Microsoft! I knew you would come through
- TimDigg, on 10/11/2007, -1/+6obviously not a system admin......
I will say that.....Microsoft, probably more than any other major company LISTENS TO CONSUMERS - Sucat, on 10/11/2007, -6/+11I have wanted an Xbox 360 for a long time but all I heard was people's systems breaking. At least now I can take the risk of buying one and not have to worry about it breaking after a year. Props to MS. They really are standing behind their product and service to ensure everyone has a great gaming experience (too bad its costing them billions but hopefully for their shareholders they turn that around too)
- inactive, on 10/11/2007, -2/+7M$ is actually an outstanding company to do business with for end-users. i wouldnt want to compete with them in a market, but being a paying customer they have always given me great products, service and value. $60 a game is a lot, but you dont have to buy them new either. just like movies, wait awhile if you can. if you cant, well, yeah $60 sucks.
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