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119 Comments
- Skishy101, on 09/04/2008, -3/+61The ride did not specifically hurt him, the man fell, it was an accident on his part. I would side with Disney on this one if it wasn't for the fact that they told him they would cover his medical. Disney wouldn't have been in that situation if the nurse wouldn't have said anything. It's not like the man passed out and was left while the ride went on and he was bleeding all over the place. If nothing was mentioned then I don't think the couple would have had a legitimate claim.
- bosssmiley, on 09/04/2008, -6/+51"Disney, inventors of childhood itself..."
Hype and *****! The Victorians (the people who actually wrote stories like Peter Pan, HuckFinn, Little Mermaid, etc.) invented the modern conception of childhood as an age of innocence and wonderment; DisneyCorp just slapped a trademark tag on it. - johnomaz, on 09/04/2008, -3/+44I'll tell Mr Daniel to eat *****. Oh no, I fell down while I was walking and hit my head, pay for my bills.
It also sounds to me like the Disney nurse said stuff she didn't have authority to say.
I was in Disneyland in July this year. Should I sue Disney for the blisters I had on my feet? I mean, if their rides weren't so far apart, I wouldn't have gotten blisters from walking so much. - bis4brandy, on 09/04/2008, -6/+40you shouldn't be able to sue over stupidity.
- EricG, on 09/04/2008, -2/+25The consumerist.com is rapidly going downhill with these sensational stories.. they are rapidly becoming the National Inquirer of the internets. Is it me or are they getting worse with each one?
- LanceUppercut, on 09/04/2008, -2/+15Here's an idea, instead of totally ***** up your credit, pay the god damn co-pay and then start the process of getting disney to pay you back!
My insurance wouldn't cover this, but then again I don't need insurance to subsidize my visits to the doctor (every 3-5 years) or optometrist (160 every few years) or dentist (180 a year). I carry insurance for getting cancer and things like that, not a plan to make my generic drug prescriptions cost 8 instead of 18! Catastrophic insurance, google it. - NuFadZoo, on 09/04/2008, -2/+14I'll see your rant, and I'll raise you Fantasia. Good day sir.
- mpobri, on 09/04/2008, -2/+14Guy falls (likely his fault, not Disney) and they don't contact Disney for 5 months (accident was Sept '07, they contact guest relations in Feb '08)? Their credit problem is caused by procrastination, not some evil company. Nice of Disney to step forward and offer to pay, but clearly they did so to shut them up and keep this (mostly) quiet.
Disney might be evil, but this ain't evidence. - blorc, on 09/04/2008, -3/+14Agreed. I don't see how the ride hurt him. Unless it was directly a result of the ride, it sounds to me like they're just trying to get attention at the very least.
- fknrat, on 09/04/2008, -2/+13The guy tripped by himself. The ride itself didn't injure him. Both him and his wife sound like scam artists to me.
- Whackly, on 09/04/2008, -0/+11I believe "Disney, inventors of childhood iteself..." was meant as irony. In fact, I'm sure that it was and I'm confused about the circumstances under which a functional adult wouldn't realize it. However, your indignity is entertaining.
- drunkinbda, on 09/04/2008, -2/+13one poster:
"Oranges w/ Cheese at 03:59 PM on 09/03/08
Reply by Email
Even if it was only a trip over a stair, its Disney property and they are liable for any injuries sustained on it."
wtf is wrong with america and its legal/lawsuit culture? Where have the times of self-responsibility gone? Unless its negligence (like a stair fell through, or floorboard game loose), companies should NOT be liable for stupid people's actions. - welestgw, on 09/04/2008, -2/+11No longer an issue:
"This email did just the trick and we got a call the next day. Disney advised they will pay all the bills AND give us the passes to Disney.
We got the idea from your website. Thanks so much!" - sb66, on 09/04/2008, -2/+10Uh I don't see how this was Disney's fault, the kid just fell, he wasn't hurt as a result of Disney's negligence. Also a nurse's verbal statement about paying means nothing without it in writing or at the very least, her name!
- rheaume, on 09/04/2008, -1/+9Is it just me or is it every time I see a consumerist article its about some fat, entitled moron who ***** up and wants someone else to pay for it?
- mpobri, on 09/04/2008, -0/+7Um, Disney DID pay. Read the whole article.
But, I contend they did so for PR reasons, not because they were to blame. - SkippyDoorknob, on 09/04/2008, -0/+7Sounds like some sort of Mickey Mouse operation...
- ajaxmil, on 09/04/2008, -3/+10I think its cool disney paid the bills. No legal obligation to, yet they paid the next day.
It was his own fault anyways. - mondster, on 09/04/2008, -3/+10How is it she remembers every word and phrasing the nurse said, but not her name and she was soooo distraught?
- AtomicTheory, on 09/04/2008, -0/+6I love you
- jtown, on 09/04/2008, -3/+9That guy and his wife make me pretty mad. So does the nurse who allegedly said Disney would foot the bill (tho I sincerely doubt that promise was ever made). The guy fell. There's no indication that Disney was responsible in any way. No mention that the design of the ride or the queue area cased the fall. No indication that a structure (hand rail, stairs, etc.) failed and caused the fall. No indication that anyone but the man himself was responsible for the fall.
So the guy received preliminary treatment in the park free of charge, got free tickets to the park, and received good treatment from Disney the entire time he was in their hands. Once he was on the ambulance, Disney was done. If Disney wanted to reimburse him for his deductibles, that's their prerogative but the guy can't ignore the bills from the hospital and his insurance company. That is a debt that HE owes, not Disney. You can't just say "bill this other party" and walk away. They should have paid the bills then submitted a claim to Disney for reimbursement. If Disney paid, great. If not, well, they weren't obligated to. Some random employee saying, "Oh, we'll pay for everything" is not binding at all. If the nurse had said, "Oh, Disney will give you a million bucks to cover your expenses" would anyone think it reasonable to expect payment? A nurse would not be authorized to make any such offer.
As for the "they would have paid if we didn't have insurance" thing, that's a whole different matter. That's the difference between a guest being out a few hundred for their deductible and being out many thousands of dollars for the full bill. Disney probably has insurance to cover uninsured guests. But these weren't uninsured guests. - darkstar949, on 09/04/2008, -1/+7Alright, I agree with everyone that Disney really isn't at fault and it sounds like the nurse might have promised things that were not theirs to promise; however, I agree with the customer that Disney dropped the ball on this one. If they did indeed decide in April that Disney wasn't liable in the case then they should have let the customer know right away so that they could take care of the bills. Letting somethings sit in limbo for so long and also not returning phone calls isn't very appropriate from a business perspective and doesn't reflect very well upon the company from a customer service standpoint. This should have been settled within a month or two of when it actually happened, not 11 months later.
- Stemnin, on 09/04/2008, -0/+5Yeah.. looking at all the comments above.. most of those liberal swine side with you!
- no2gates, on 09/04/2008, -3/+7
Never trust a talking mouse, I always say. - fani, on 09/04/2008, -1/+5Right, but I bet you'll take your friends and relatives to Disney to show them a good time if chance permits.
Also, after you have kids, the first thing you'd want to do is take then to enjoy Disney.
I know it sounds like I'm calling you a hypocrite, but in reality, thats usually how it goes.
You yell and scream one thing, then eventually end up doing what normally everyone else does. - ajaxmil, on 09/04/2008, -2/+6those liberals.... always falling off rides.......(?)
- drunkinbda, on 09/04/2008, -0/+4seems a lot of comments say the same thing. too little info to say whether they are liable or not.
i think my fav quote was:
"The way I read this is that her husband was on his way back into the ride and the safety bar that keeps you from falling out fell on his head and knocked him to the ground, rendering him unconscious. That in my opinion is Disney's fault."
Did i miss something??
i suppose the main part is saying that they offered reimbursement and then left the customers hanging. IMO i would think that it was a little different than that. Perhaps the nurse said to talk to someone as its a possibility, or whatever. But i doubt a nurse came out blatantly saying they'd pay for it. - Markers, on 09/04/2008, -0/+4Walt Disney should rise from his grave and beat the ***** out of those two morons. You fell. It's your fault. Accept some personal responsibility and move on.
- herohue, on 09/04/2008, -0/+4has the consumerist ever been uphill?
- cubicledrone, on 09/04/2008, -3/+6Whenever corporations whine about the high cost of litigation, stories like this should be the response.
- wdehner, on 09/04/2008, -0/+3Not really....the nurse most likely wasn't the person to make the determination that Disney would pay. This is one of the problems with America. There are too many people that have an accident and want to hold everyone but themselves responsible. Hello --- Wake up - accidents happen and that is what insurance is for. If the accident was due to some sort of negligence on Disney's part (broken seat belt, ride in disrepair, fill in the blank -----) then they should be held responsible but for someone who accidentally fell, c'mon...it isn't their fault.
- mpobri, on 09/04/2008, -0/+3That was lame, but caught me off-guard so I'm laughing out loud. Dugg.
- RickMurrow, on 09/04/2008, -2/+5What is it so freakn difficult about basic accountability in our current society? We will never know the exact circumstances following the accident, but DISNEY NEED TO ANSWER THEIR DAMN PHONE CALLS. Waiting 4 months to tell them the were stiffing him, while accepting more bills is INEXCUSABLE.
It is a damn shame that we have to publicly embarrass mega-corporations to do the right thing. The default with such companies and health care providers is to DENY coverage and make you fight for every penny. I guess some people just don't fight back and these craptacular corporations are counting on that (which is why they ignored basic communication). I echo cubicledrone above... The reason we have lawsuits and punitive damages is because corporations thumb their noes at what is obviously right UNLESS they are called for it. Punitive damages sound like BS when viewed by themselves, but when corporations willfully ignore what is right, they not only need to be held accountable but PUNISHED. Since they only understand money, that is where they must be hit. In this case they were absolute FOOLS for ignoring a few thousand in health bills and getting millions in bad PR.
"Tort reform" sounds peachy until something happens to you. Ask Trent Lott, the old gOp majority leader after Katrina. That hypocrite sewed insurance companies for millions to pay for his flooded vacation house. Award caps sound great when you are pandering to your base. - Trublmakr, on 09/04/2008, -0/+3The whole story is stupid,.. besides,..if you scroll to the bottom it says Disney did look after the medical bills anyway.
- jks52086, on 09/04/2008, -0/+3I'm sick of this consumerist website. People complain way too much. Sorry that I just complained about complaining.
- FeloniusMonkey, on 09/04/2008, -1/+4Maybe Disney needs to make its visitors sign a waiver form: "I am certified in the operation of stairs and stair-like systems, and I will take responsibility for my own misuse of them."
- x2cprincess, on 09/04/2008, -1/+3As if I need another reason to loathe the sensationalist rag that is the Consumerist...
Read through the comments on this story. Watch at the moderators warn people for "blaming the consumer". Last I checked, questioning ALL sides of a story was called critical thinking, a skill that falls only slightly below comprehension in the importance of reading a news story.
Ugh. I don't know why I open Consumerist stories. I guess it's the same masochistic part of myself that pauses on Fox News as flip through the channels. In both scenarios I only end up angry at the idiots who fall for this one-sided, sensationalistic drivel.
/indulgent whining - aeiou, on 09/04/2008, -0/+2They don't let you just stay on the ride for a second time- there are people waiting behind you. He probably had to get back in line and wait for it again.
- minerva43, on 09/04/2008, -1/+3There was no litigation, even after Disney went back on their offer to pay the bills. The couple just wanted their bills paid. Disney is lucky the couple didn't sue them after being ignored for months.
- rheaume, on 09/04/2008, -1/+3Odds are this was a hillbilly Oreally fan anyways, buried
- Laminarcissus, on 09/04/2008, -1/+3Yeah, the only time conservatives sue is if their kids aren't taught that Jesus invented magnets.
- SmokinOkie, on 09/04/2008, -0/+2WTF? It went to collections? Why the hell didn't they pay the bill WHILE attempting to get their corporate welfare....I mean settlement money?
- Laminarcissus, on 09/04/2008, -0/+2Exactly, wunksta. If you want your kids to go on safe, clean rides with well-trained operators, I say stick with the good old traveling carnival when it comes to town.
Fair games, clean food, and a square deal every time. - Laminarcissus, on 09/04/2008, -0/+2Hi AtomicTheory!
That was a satirical comment expressing my disagreement with the far-right's support of teaching non-science-based curricula in the schools.
I think some people got it, but I hope that cleared it up for you.
Personally I'm just thrilled I managed to be "rambling" in only 13 words, that has to be a record! - CosmicJustice, on 09/04/2008, -0/+2Great. Go collect from the nurse. She isn't authorized to write checks for Disney.
- AtomicTheory, on 09/04/2008, -0/+2I love the first comment on that page:
" Why should Disney pay anything? ... Need more info other than "Daniel went to get back on and in the process fell". Did Tigger trip him? " - samimnot, on 09/04/2008, -0/+2“Daniel went to get back on and in the process fell and hit his head on the ground, knocking him unconscious and cutting his forehead open”
-Is this Disney's fault he’s clumsy?
“While waiting for the ambulance, he and I had a conversation with a very kind Disney nurse”
-I’d really like to hear the nurse’s version of this conversation.
“He advised us that Disney investigated and decided that it was not liable for the incident”
-If you have something contradicting his statement (where they say they WILL BE responsible) then present it.
“When I told him that we would need copies of the state inspection and the employee interviews, he told me that we are not allowed to receive copies of the interviews because they are confidential Disney property”
-Sounds perfectly right, to me…Disney paid for this / Disney is under no obligation to send you a copy.
“If we had not been told in the first place that Disney would pay the costs arising out of the incident, this never would have happened”
-Why didn’t you just pay the bills to begin with (before they were sent to collection).
“This email did just the trick and we got a call the next day. Disney advised they will pay all the bills AND give us the passes to Disney”
-Another case of a Corporation just paying someone off (right or wrong) because their legal bills would of cost more then what these people were asking for. These people had ZERO going for them in a court of law. Just like the other “90% of ALL CONSUMERIST STORIES” that makes me despise them.
Give me something for free….Whaaaaaaaa, I’m American and I deserve it. - Laminarcissus, on 09/04/2008, -1/+3Yeah, you carry insurance for getting cancer, not preventing it.
And not all prescriptions have generic equivalents, and those that do have equivalents aren't always equivalent.
And if you're going for a comprehensive physical every 3 - 5 years you're putting yourself at great risk for something serious to develop and progress much further than it would have otherwise, potentially to incurable levels, but at least to a point where it's much more expensive to treat then if you'd caught it early.
Think that's you're own decision? Well you're trying to get us all to take catastrophic insurance alone, yet it's people like you, by thinking that it is the be-all-end-all safety net while not taking your other health care responsibilities seriously, that's pricing it out of existence. - gcpeart, on 09/04/2008, -0/+2I was going to make this comment, but you did it better. I think the only fee on her list that isn't covered is the Ambulance.
- xtothepowerofx, on 09/04/2008, -1/+3bury this comment if you feel like it, but man i'm glad i don't live in a country where it costs more than 2 grand for a couple of doctors visits and a few stitches.. that's nuts
tommy douglas and free x-rays FTW! -
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