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251 Comments
- FlyingDelorean, on 01/21/2008, -1/+305compUSA also refuses to accept any form of success or convenience.
- LeeSoong, on 01/21/2008, -13/+216well, next time try paying in a more stable currency,
maybe Canadian Dollars or Euros? - dib2, on 01/21/2008, -1/+96They refuse to accept what they dearly need.
- birdly, on 01/21/2008, -1/+77At least he didn't try to use 2 dollar bills!
- medalian1, on 01/21/2008, -12/+77So glad they're going out of business. Hope Best Buy is next.
- betacmag4u, on 01/21/2008, -5/+58I like NewEgg.
- parax, on 01/21/2008, -1/+37I don't understand the number of businesses that don't accept cash. Every other form of payment is just an indirection to getting cash. And with other forms of payment, there's no guarantee you'll ever get the cash. Bad check, credit card charge back, among other possible problems with non-cash forms of payment. When someone is handing you the greenbacks, you're at the finish line, you've got the money. Everything else is a promise of money. For some reason, many businesses would rather someone promise to give them money later than actually hand them the cold hard cash right now.
- MasterRex, on 01/21/2008, -2/+35 That's the funniest thing I've heard all day.
- inactive, on 01/21/2008, -16/+44Digg isn't your personal blog, asshat
- SiNN4R, on 01/21/2008, -3/+28You could have just corrected the mistake and nobody would have known.
- Hignaki, on 01/21/2008, -1/+25Learn your stuff. The file is for transactions over $10,000. Trust me, while working for CitiCards I had to do reports on every damned businessowner that would pay off his maxed-out $16k credit card every month.
- JasonsLan, on 01/21/2008, -3/+24I've shopped the Boise CompUSA - their customer service sucked balls 10 years ago, why would it change now?
- Rikushix, on 01/21/2008, -3/+23Too true.
- Quickbreak, on 01/21/2008, -0/+19If most registers work the way they do at Office Depot, then it's because the cashier needs a key to open the drawer to give a customer change outside a transaction. Your average cashier is not entrusted with such a key—regardless of how reliable and trustworthy he is—and must call for the head cashier or a manager to get a key. When there's a line, well, it's not exactly good to have to wait for oftentimes over a minute, especially when you're the only register open, so you simply say you cannot give change. It's a bitch, but it's how it is.
- Soave, on 01/21/2008, -0/+18It wasn't a Wozniak reference. It was a reference to a guy being arrested for using two dollar bills at a Best Buy.
- warlokaz2004, on 01/21/2008, -2/+19Anytime I've needed change (Like quarters) I long ago realized for 'good karma' to just buy some knick-nack (like a candy bar, soda) -- pay cash, then as they open the register ask "Hey, can a get a couple of bucks in that as quarters?" -- unless they are running low a cashier can generally be nice about it since you are making a purchase, even if the store has a 'no change' policy. Plus in a lot of these 'modern' stores the registers are locked up so tight they ain't opening unless you got a cash sale (robbery prevention, etc.)
In short, you want change, go to a bank. No place else do you have a reasonable expectation of getting change WITHOUT making a purchase. - Matthew386x, on 01/21/2008, -0/+17Okay, you know, I could almost understand not accepting cash, but was it really necessary to go to what seems like a full scale alert?
""Sir, we don't accept cash for this kind of purchase! You must use a credit card!" she says at the top of her lungs. (I see her also hit a button on the phone at the same time.)"
I mean seriously, did the clerk really have to yell AND call Security and the Manager? I mean WTF?
It doesn't sound like their was a big argument or anything if I read this correctly, the guy pulls out the cash, the clerk goes wacko and calls for backup all in quick succession. I'd be pretty freaked out if that happened to me. I'm sure there a movie/TV quote in there somewhere... nope got nothing. So this will have to do:
[BASE ALERT CODE NINE]
Clerk: This man had intentions of paying with Cash!
Manage: OMFG! Charge him of possession [of cash] with intention to buy. Take him away! - ieataquacrayons, on 01/21/2008, -14/+30Only on consumerist...
- LoveWidescreen, on 01/21/2008, -1/+17Quite frankly, I've *never* had a problem at Best Buy. I've purchased a big screen TV and a new refrigerator from there in the past six months. Both items were delivered within 15 minutes of the start of their delivery window, the guys brought each one inside, set each up, made sure that I had all of the components and manuals, and didn't have me sign anything until I was satisfied that everything is working as it should.
When shopping for my TV, the guy that helped me went through the whole thing about DLP vs. plasma vs. LCD, and even took time to let me see how particular projectors performed in their home theatre room. We probably spent 45 minutes going over everything so that I could make an informed decision.
When I did get my TV, I got it with a 14-month same-as-cash deal that's reflected on my statement, and thanks to their price matching I got back $300 due to various price drops over the 60 days after my purchase.
Whatever has caused this animosity on Digg and other places, I personally have not seen or experienced and I go to one of three of their stores at least once every week. If this Best Buy's lack of customer service is so widespread, I have yet to see it. - mrremy, on 01/21/2008, -0/+15http://ca.finance.yahoo.com/currency/convert?amt=1 ...
hot damn we are back above play money - notque, on 01/21/2008, -4/+19And digg.
- S1ngular1ty1, on 01/21/2008, -4/+18Fry's of course.
- masterc, on 01/21/2008, -2/+15Thanks for telling us the exact location of where you were cracking up, but you need to be a little more specific. Were you on the left, middle, or center of said couch?
- inactive, on 01/21/2008, -3/+16"looser" or "loser"?
http://dictionary.com - tallguy240, on 01/21/2008, -2/+14That place was a joke. The employees knew NOTHING about computers or electronics that they sold. I'm surprised they lasted this long. Good Riddance!
- toppgun, on 01/21/2008, -2/+14easier sales and tax records for book keeping
- burrgrinder, on 01/21/2008, -0/+12I understand it, although I mostly disagree. Keeping large amounts of cash on the premises can be dangerous. Credit card transactions aren't kept on-site and used checks are useless to thieves. Cash is hard to trace also, if stolen.
- chyya, on 01/21/2008, -1/+13if anyone thinks this story is far fetched then you better think twice. i used to deal with compusa on a daily basis and from a business standpoint its probably one of the worse run companies ive ever done business with. not as bad as circuit city but up there.
to get anything done i aways have to deal with their executive team... and then when i do they push me back to the regional managers who push it to store managers and then i have to go through the whole "sorry i am not authorized" crap. even after i tell the manager i spoke with the companies vp the day before i still end up at square one.
now im not saying all the chains are like this... some of the managers there are very good at what they do but for the most part they are not very professional. - acdcfanbill, on 01/21/2008, -0/+11Plus apparently, they would rather give a percentage to the Credit Card companies than just take it all from you.
- inactive, on 01/21/2008, -3/+14I like how they clarified the law of legal tender. I was going to say I thought refusing cash as a form of payment was against the law, the basic backbone of money would fail without that law.
- MalDON, on 01/21/2008, -0/+11I hope Fry's buys some more land and puts stores up. There's one 45 minutes from me, but lots of people I know have to drive for hours before they get one.
- Wrabbit26, on 01/21/2008, -1/+12Having frequented the Boise CompUSA many times I can say it was the sales from time to time that kept me coming back. The service wasn't crap all the time but I had more bad experiences than good. I purchased a laptop from them and settled for the display because I didn't want to wait the 2 weeks they said it would take but they needed to clean the display first before they could give it to me. I understood this and left to go eat at a restaurant in the parking lot. When CompUSA informed me by phone that my laptop was ready I went in with receipt and ID Card in hand. The young girl behind the counter, who wasn't there when the sales person and I dropped it off, laughed at me asking why I would need an ID Card to pickup my computer. I explained it was because I thought they would want to know that the correct person was picking up the $1300 piece of equipment. She laughed again and said she doesn't need that and handed me my pc. It was her laughing at me for not knowing what the policy was that upset me. I understand store policies but i don't understand how any person working a job could think that everything single customer that walks through the door knows this. If we did then there would be no need for customer service, just computer repair. I certainly didn't expect her to know the shelf-life of a medium-long pair of JS-List trousers manufactured in 2001 and has been tested once and passed. If you don't know what it is that I just mentioned than you are getting my point. This is why customer service should treat the CUSTOMERS with respect.
My story is nothing big in the scheme of things and actually can really be categorized as someone whining but that is my two cents. - tavisjohn, on 01/21/2008, -10/+20LOL The looser manager was upset at the customer because he got into trouble for doing something he should not have.
What an ass! I probably would have called the district manager again and complained about the phone call. - LoveWidescreen, on 01/21/2008, -0/+10You're, of course, assuming that there are Fry's all over the place. There's not one Fry's near me, but there are no less than 5 Best Buys within a 60-mile radius.
- mark076h, on 01/21/2008, -1/+11well now we know why they are going out of business
- digindrivefast, on 01/21/2008, -0/+9Would have caused a seizure for sure!!!
- mooninite, on 01/21/2008, -3/+12This doesn't make any sense. It costs CompUSA money to charge by credit card. The CC company gets a percentage of the transaction. They should be happy he wanted to pay for cash instead of CC.
This story sounds too fishy. Most local mom/pop shops refuse to install credit card machines for the reason of the extra charges. - scbysnx, on 01/21/2008, -2/+10I'm gonna get raped for this but this guys story seems highly suspect. I doubt the cashier just started yelling "no cash no cash" like some air raid siren and then others chimed in?
- Navarone21, on 01/21/2008, -10/+18Where would you buy toys if all electronic chains go under? I guess Walmart will alway be there for you with sub-par quality and no customer service. Always.
- macaddct1984, on 01/21/2008, -5/+12I seem to recall Apple doing the same thing with iPhones...
- Hobolord, on 01/21/2008, -3/+10The blogger is wrong about money applying only to debts in the form of loans.
"Debt" refers to any credit which is incurred against the bill holder when he receives a service or item which would cause him to "owe" his benefactor something. In this case he was receiving a computer. He was paying this "debt" with cash.
Whereas the business has the right to refuse service, I do believe that you have created a distinction without a difference. - HouseCentipede, on 01/21/2008, -2/+9I'm sure people other than him also use $2 bills. That's hardly a "reference."
- amoirae, on 01/21/2008, -1/+8NewEgg rocks.
- BETA7, on 01/21/2008, -2/+9LOL Newegg.com FTW
- lisaawesome, on 01/21/2008, -3/+10I've dealt with that problem before. I just don't get it. When I was a cashier we gave out change all the time with no problems.
- UtahApocalyse, on 01/21/2008, -2/+9George Carlin is that you? sounds like you.
- Loonacy, on 01/21/2008, -0/+7From http://en.wikipedia.org/wiki/Legal_tender#In_the_U ...
The United States Coinage Act of 1965 states (in part):
“ United States coins and currency (including Federal reserve notes and circulating notes of Federal reserve banks and national banks) are legal tender for all debts, public charges, taxes, and dues. Foreign gold or silver coins are not legal tender for debts. ”
31 U.S.C. § 5103.
This statute means that all United States money as identified above are a valid and legal offer of payment for debts when tendered to a creditor. There is, however, no Federal statute mandating that a private business, a person or an organization must accept currency or coins as for payment for goods and/or services. Private businesses are free to develop their own policies on whether or not to accept cash unless there is a State law which says otherwise. For example, a bus line may prohibit payment of fares in pennies or dollar bills. In addition, movie theaters, convenience stores and gas stations may refuse to accept large denomination currency (usually notes above $20) as a matter of policy. - burrgrinder, on 01/21/2008, -1/+8Citation? I've never heard of that, and can't find anything about it with google.
- MalDON, on 01/21/2008, -1/+7Uhh, I just bought a tv with cash and no form was filled out.
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