WSECU Taps ShoreTel to Sure Up Phone Efficiency - Bank Syste

banktech.com — IIn overhauling its antiquated phone system, Washington State Employees Credit Union (WSECU) not only cut costs, it also improved customer service. The Olympia, Wash.-based credit union was saddled with a hodgepodge of phone systems, which were more than a decade old, at its 20 branches, according to Tony Hildesheim, WSECU's VP of IT.